Join us in ensuring seamless operations of our self-service payment kiosk network! We’re looking for a skilled and hands-on Field Engineer who can install, maintain, and troubleshoot kiosks to ensure maximum uptime and service reliability.

If you have strong technical expertise, on-site troubleshooting experience, and the ability to meet service SLAs with efficiency, we’d love to hear from you.

Main Purpose of the Job

• Ensure high uptime and operational reliability of self-service payment kiosks.
• Provide timely on-site installation, maintenance, and repair services.
• Support business growth through efficient technical operations and infrastructure readiness.

Key Responsibilities

• Respond to technical complaints and service requests within defined SLAs.
• Troubleshoot and repair kiosk components (cash acceptor, receipt printer, biometric devices, UPS, etc.).
• Achieve a high first-time fix rate to minimise repeat visits.
• Install and configure new kiosks and peripherals as per company standards.
• Set up and test LAN / 4G connectivity before handover.
• Conduct scheduled preventive maintenance visits (monthly for standard sites).
• Identify and resolve potential issues before they cause downtime.
• Manage spare parts responsibly and ensure accurate usage reporting.
• Return faulty components and maintain proper documentation.
• Log all complaints, repairs, and parts usage in Odoo/ticketing system.
• Submit service reports with proper notes and supporting evidence (photos).
• Suggest improvements to reduce repeat failures and enhance uptime.
• Maintain professional conduct and service standards during site visits.

Skills & Competencies

• Hands-on experience in hardware troubleshooting (ATMs, kiosks, POS devices, or similar).
• Basic networking knowledge (LAN, routers, 4G connectivity).
• Strong problem-solving and analytical skills.
• Ability to work independently and manage assigned territories.
• Good communication and customer service skills.
• Familiarity with Odoo or ticketing systems preferred.

Eligibility Criteria

• Diploma / DAE / Bachelor’s degree in Electrical, Electronics, IT, or related field.
• 1–3 years of experience in field engineering, ATM/kiosk servicing, or technical support.
• Experience in fintech, payment systems, or self-service devices will be preferred.

Apply Now

Interested candidates may share their updated CVs at:

• Email: careers@vita.com.pk
• WhatsApp: 0326-8083840
• Subject: Field Engineer – Kiosk Operations
• Location: Shami Road, Near Fortress, Lahore